Privacy Policy

Privacy Policy - Acoustic Audiovisual production

Last Updated: November 2025


 

This Privacy Policy explains how we collect, use, protect, and handle your information when you interact with our custom music production service.

We comply with applicable U.S. privacy laws, including the New York State privacy expectations and data protection standards.


By using our website or submitting any information, you agree to the terms outlined below.


1. Information We Collect

We only collect information necessary to complete your project, communicate with you, and process your order.

This may include:

  • Name
  • Email address
  • Phone number (if provided)
  • Project instructions or creative details
  • Files you upload (audio, video, brand content, etc.)
  • Payment information processed securely through Shopify or third-party payment systems
  • Any details you voluntarily provide to help us complete your custom track

We do NOT intentionally collect:

  • Social Security numbers
  • Government IDs
  • Financial account numbers
  • Sensitive personal data unrelated to your project

2. How We Use Your Information

Your information is used exclusively for completing your music project and providing customer support.

We use your information to:

Communicate about your order

  • Confirm project details
  • Send drafts, revisions, or the final track
  • Process your payment
  • Deliver digital files
  • Respond to questions or support requests

Your information is never used for advertising, reselling, or any unrelated purpose.

3. How We Protect Your Information

We follow New York data security expectations by applying reasonable administrative, physical, and technical protections.

This includes:

  • Secure, encrypted Website platform
  • Encrypted payment processing (Stripe, PayPal, Venmo Payments)
  • Controlled internal access (only the individuals working on your project can see your info)
  • Secure storage and deletion practices
  • No offline storage of personal data except when required to complete the project

We are committed under New York law to maintaining reasonable safeguards to protect your data from unauthorized access, misuse, or disclosure.

4. Sharing Your Information

We do NOT share, sell, trade, or publicly disclose your personal information to any third parties.

We only share information in two situations:

1. Payment Processors

Your payment details go through:

Shopify Payments

  • PayPal
  • Stripe
  • Venmo

These services only receive the information required to complete your transaction.

We do not store your full payment details.

2. Legal Requirements

We may disclose information only if legally required by:

  • Court orders
  • Government requests
  • Law enforcement when legally obligated

Outside of these rare circumstances, your information is never given to anyone.

5. Confidentiality of Project Files

All creative materials you submit — including:

  • Videos
  • Audio files
  • Brand content
  • Instructions
  • Reference tracks

— are treated as strictly confidential.

We will never:

  • Share your project publicly unless you give written permission
  • Use your files for other clients
  • Post them online unless you give written permission
  • Send them to unrelated individuals
  • Use your project for promotion unless you give written permission

Your project stays private at all time 

6. Data Retention

We store your information only as long as needed to:

  • Complete your project
  • Provide revisions
  • Maintain records for legal or transactional purpose

Upon request, we will delete:

  • Email communication
  • Uploaded content
  • Stored project files
    – unless records must be retained for legal or tax reasons.

7. Your Rights Under New York Law

New York residents have the right to:

  • Request access to the information we hold about them
  • Request correction of inaccurate information
  • Request deletion of personal information (unless legally required to keep it)
  • Request details on how their data is used or protected
  • Opt out of any non-essential communication

You may submit a request at any time through our website contact information.

We respond promptly and respectfully to all privacy-related inquiries.


8. Cookies & Website Tracking

Our website may use basic cookies automatically provided by the website.

  • Login cookies
  • Basic analytics cookies

We do NOT use cookies for:

  • Third-party advertising
  • Cross-site tracking
  • Selling personal information
  • Building marketing profiles

You can disable cookies in your browser at any time.

9. Payment Security

We do not receive or store your full credit card number.

All payments are handled directly by secure, compliant processors Venmo, Stripe PayPal).

These platforms follow:

  • PCI-DSS compliance
  • Encryption standards
  • Fraud-prevention protections

10. Children’s Privacy

We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor has submitted information, it will be deleted immediately.

11. Updates to This Policy

We may update this policy from time to time.

Any changes will be reflected with a new “Last Updated” date.

 

12. Contact Information

If you have questions, requests, or concerns about your privacy, please contact us through the email or phone number provided on our website.