Refund policy
Refund Policy – Acoustic Audiovisual Production
Last Updated: November 2025
Because all of our music is custom-made for each client, the following refund terms apply:
- Upfront Payment (50%) – Non-Refundable
To start any project, a 50% upfront payment is required.
This payment covers:
• Production time
• Creative labor
• Project preparation
This 50% upfront payment is non-refundable under any circumstances.
Once production begins, we cannot return this payment.
2. Final Payment (Remaining 50%)
The remaining 50% is paid only when you approve the final track.
Once the final file is delivered and payment is completed, it is fully non-refundable.
3. Revisions
We offer reasonable revisions to make sure the track matches your vision.
Additional or major revisions outside the agreed scope may require an extra fee.
4. Project Cancellation
If you choose to cancel the project at any time after paying the initial 50%,
no refund will be issued for the work already started or completed.
5. Delivery Issues
If you do not receive your files due to a technical issue, we will resend them immediately.
This is not eligible for a refund since the service is still delivered.
6. Client Satisfaction
We work closely with you during production to ensure you’re satisfied.
Final approval must be given before paying the last 50%.
7. Acceptance of Policy
By placing an order on our website, you acknowledge and accept this Refund Policy.